Customer Service: Guide to Purchase Laptop Accessories

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Guide to Purchase Laptop Accessories @Kapitolyo, Pasig

To order and purchase laptop accessories and office items, you can view the products online at the Web Store, and select from four options:

1. Ordering at Enstack mobile app
2. Ordering through Curbside pickup
3. Ordering directly and Lalamove delivery
4. Ordering through Email

Contact information

• Landline: 7-746-3751
• Mobile phone: +639279028351
• Email: sales@rosauro.store
• Message or Chat: Viber or WhatsApp +639279028351
• Social Media: Send message at Facebook Messenger

Response to your inquiries via email, Viber/WhatsApp messaging, and the Facebook Page will be given within 24 hours. Response via landline or mobile phone is immediate.

We prefer that you use landline or email messaging for safer communication.

1 Ordering at Enstack mobile app

Rosauro's Web Store is open 24 hours @Enstack

You can pay Cash on delivery, or Gcash. Debit card or Credit card also accepted as a second option. We prioritize Cash or GCash for better security.

Our Web Store works with the payment systems of Enstack.com, an e-commerce platform for both sellers and buyers.

Enstack is registered and authorized by the Bangko Sentral ng Pilipinas.

2 Ordering through Curbside pick-up

If you bike, commute, or drive near Kapitolyo, Pasig, you can make a quick curbside pickup and pay in person.

Your curbside pickup can be a stopover from your work, or enroute back home.

Landmarks: We are located between the Hallare Building (at corner of Sta. Rosa Street and East Capitol Drive) and Barangay Kapitolyo Government Buildings (at the corner of Sta. Rosa Street and Sta. Isabel Street).

For Curbside Pickup, Kapitolyo, Pasig City

Send a message to arrange a time for picking up the item.

Pick-up time is from 5:00 a.m. to 5:00 p.m., Mondays to Saturdays. Business is closed on Sundays. It is open on all holidays except Holy Thursday, Good Friday, Christmas Day, and New Year's Day.

• You can delegate the curbside pickup to a family member or a co-employee.
• Just bring a valid ID - government or company ID.
• This is standard operating procedure for safety and security purposes.

3 Ordering directly and Lalamove delivery

For ordering directly,

• just send a message or make a phone call
• pay through GCash,
• send a confirmation of payment by attaching a screenshot of receipt to Viber
• and have the order delivered through Lalamove.

4 Ordering through Email

To order from Rosauro Consumer Goods Trading via email, follow these steps:

• Step 1: Order Inquiry
• You can use this email template for order inquiry (copy & paste):
  To: sales@rosauro.store
  Subject: Order Inquiry [Your Name] [Date]
  Dear Rosauro Consumer Goods Trading,
  I am interested in purchasing the following items:
  [List the desired item(s), quantity, and any specific requirements (e.g., color, size, etc.).]
  I would like to inquire about the availability of these items, and the total cost.
  Please let me know if you need any additional information from my end.
  Thank you,
  [Your Name]
  [Your Contact Number]
• Step 2: Confirmation and Order Summary
• You will receive a detailed order summary within 24 hours.
• This email will confirm the availability of your items, list the individual prices, and the total amount due.
• Step 3: Payment Options and Confirmation
• Once you receive the order summary, you can complete your payment via e-wallets: GCash or Maya.
• Please send a confirmation email with proof of payment (a screenshot of the transaction with the transaction reference number) to confirm your payment.
• You can use this email template to send a confirmation email (copy & paste):
  To: sales@rosauro.store
  Subject: Payment Confirmation [Your Name] [Order Date]
  Dear Rosauro Consumer Goods Trading,
  This email confirms that I have made the payment for my order:
  Here is the proof of payment.
  Screenshot of payment attached.
  Thank you,
  [Your Name]
  [Your Contact Number]
• Step 4: Shipping/Delivery
• Delivery is by Lalamove. The buyer is responsible for the delivery fee. Book the Lalamove delivery.
• You will receive an email acknowledging receipt of your payment. A printed sales invoice will be sent with your item(s).
• Step 5: Order Completion
• After the order has been delivered and received, we will follow up with you within 24 hours to ensure that you have received your order.

Follow us on our social media account at Facebook: Rosauro’s Web Store

Delivery

• Deliveries via Enstack.com, Lalamove deliveries, and by Email orders are limited to 5 areas: Pasig, Mandaluyong, San Juan, the southern part of Quezon City, and northern part of Taguig.
• There is no area limit for curbside pickups.

We issue an official sales invoice required by the Bureau of Internal Revenue of the Philipines to all payments: via the Enstack mobile app, curbside pickups or Lalamove delivery.

Thank you.

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